Information Technology Careers

Classification: Information Technology Manager II

Number of Positions: 1

Salary Range: $11,056.00 - $13,439.00 per Month

Position Summary: Responsible for the management and support of the Products and Applications Office (PAO), overseeing departmental custom (CAS), commercial off-the-shelf (COTS), Enterprise Services (ES) and Data & Analytics Services (DAS) units services to all Department of General Services (DGS) programs, offices, divisions, and client agencies.

• Provides direction, guidance, and leadership to managers and subordinate staff throughout multiple technology units, plans and coordinates daily operations in the technology units of Enterprise Services, Custom, Commercial Off-The-Shelf (COTS) applications and Data & Analytics services, establishes policies, standards, and procedures for IT operations based on best practices ensuring compliance with state and federal law, the State Administrative Manual, the Statewide Information Management Manual, and the California Department of Technology (CDT) Letters, in order to effectively deliver IT products and applications to DGS customers, and to ensure business goals and objectives are met in a timely manner.
• Develops unified vision for products and application development at DGS, maintains operational direction in support of the vision, by identifying the best solution option (Custom, COTS, Low Code/ No Code, Saas or DAS) using industry knowledge services, academic sources, vendors, state technology forums and work groups, and other state departments in order to best align products and applications development approaches in support of DGS' diverse business needs. Incorporates best practice approaches into IT operations including Hybrid-Agile development methodology, DevSecOps (development, security, and operations), automation, user-centric design, lean process design, and IT Service Management.
• Establishes and maintains relationships within the department and with other state agencies in an effort to cooperate in ongoing information technology issues and efforts. Works with business line executives and chiefs to innovate business processes with new products and applications. Participates in the department's strategic planning working with business executives to identify areas of opportunity. Conducts and participates in meetings with the State Chief Information Office, Government Operations Agency, Agency Information Office, Director, Chief Deputy Director, Chief Information Officer, Deputy Directors, Agency Executive Officers, Office/Branch Chiefs, DOF, and the Legislature in order to establish and maintain effective communication channels. Working with other IT chiefs and managers, plans, presents, and discusses IT innovations, projects, and policies in the department's regular IT Governance meetings.
• Manages, directs, develops, fosters positive methods to promote staff retention and satisfaction, encourages team building, facilitates cross training, promotes continuous improvement, training, and provides continuous feedback and supervision, utilizing performance appraisals, staff time-off coordination and approval, and training for career development, and reviews the work of subordinate staff by communicating unit goals and objectives, establishing performance expectations, inputting, reviewing and approving/denying timesheets, managing staff requests for time off, maintaining adequate staffing, providing direction and information on OHR processes, and developing timely performance evaluations and training plans, in order to provide opportunities for training, promote upward mobility, provide guidance on personnel performance issues, to ensure equal employment opportunities and a harassment and discrimination-free work environment, utilizing Project Accounting and Leave, applicable bargaining unit contract provisions, the Personnel Operations Manual, DGS policies, procedures and guidelines, State Personnel Board and California Department Human Resources' laws, rules and regulations.
• Attends meetings in place of the CIO when the CIO is out of the office.

Final Filing Date: March 21, 2025

Click here to view the job post

Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,323.00 - $10,230.00 per Month

Position Summary: Acts as a technical resource to develop, configure, maintain, support, and administer business solutions and information management through the ServiceNow platform.

• Coordinates requested integrations, workflows, and design in ServiceNow by collaborating with the ServiceNow functional team, developing, testing, and implementing system integrations and process automation, configuring and improving core and customer applications, and by performing complex analysis of system modules, design, coding, and integrating products; ensuring accurate integration and development of ServiceNow and optimal performance of the system using ServiceNow, SharePoint, Visio, Office 365, and other enterprise tools as needed.
• Administers and maintains the ServiceNow platform by monitoring the health, usage, and overall compliance of the system, performing installations, patching, and testing of updates, new releases, and system upgrades to ensure the security and integrity of the system using the ServiceNow, cloud-based ITSM platform, and other tools as needed.
• Participates in ITSM projects by executing project plans, providing status updates to management, collaborating with cross-functional ETS units, and developing clear and concise technical documentation for end-users, ETS staff, and business partners; that deliverables are met, and that the system retains its full functionality and integrity, using ServiceNow, SharePoint, Office 365, and other enterprise tools as needed."
• Develops, refines, and implements policies, processes, procedures, and standards for ETS technical staff to ensure consistent timely support and operations for Service Now and other enterprise business solutions administration by contributing to the planning of the overall organizational IT strategy, using Office 365, IT industry trends, industry and state standards and other Enterprise Services related tools.
• Provides technical assistance to end users by researching and coordinating with other ETS staff, responding to requests/inquiries, and resolving the most complex service desk tickets, ensuring continued and uninterrupted operations of applications while meeting ETS' strategic goals and objectives, utilizing the ServiceNow, cloud-based ITSM platform, and other tools as needed.

Final Filing Date: March 17, 2025

Click here to view the job post

Manages identity and access management, messaging, and security operations. Supports technologies including Microsoft 365, Azure Active Directory, Exchange Online, Proofpoint, Tenable, Delinea, Defender, and Sentinel.

Builds and supports applications on 150+ different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other SiteCore, SharePoint Online, and PowerBI.

Consults with business partners to analyze and stay current on their IT related business needs. Collaborates with customers and internal stakeholders throughout the Systems Development Life Cycle (SDLC) from initial project concept through project release to production. Uses technologies such as Adobe XD, Azure DevOps to help manage, monitor, and provide excellent customer service and project analysis in Hybrid-Agile using SCRUM methodology.

Designs, builds, and manages cloud infrastructure solutions on public and private platforms using VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support state government systems.

As technology evolves the ability to access sensitive data becomes easier, presenting risks to data privacy and confidentiality. To mitigate these risks, robust privacy policies must be developed and adhered to, and controls must be in place to protect the data and information assets of an organization. The Privacy Office provides guidance and direction for DGS programs regarding data collection and privacy policies and procedures.

Provides computer hardware, deployment and administration of software, asset management, change management, and the approval process for IT goods and services. These responsibilities include: computer build and configuration, desktop and laptop patch management, software deployment, Microsoft Windows Administration, and administration of System Center Configuration Manager (SCCM).

Provides enterprise-wide services to over 4,000 DGS employees and an additional 27,000 users statewide, in both private and public sectors. Administers, manages, and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, and develops custom workflow automation systems. Applications commonly used include Microsoft 365, SharePoint Online, Power BI, Power Automate, Esri, Adobe Sign, ServiceNow, Salesforce.

Manages the information security program to ensure the confidentiality, integrity, and availability of DGS systems and applications, while protecting state information assets. Utilizes technologies including EnCase, Tenable, Sentinel, Microsoft eDiscovery, and Azure Identity Protection.

Supports hardware and software for 400+ internetworked devices across 70 locations statewide for both wired and wireless networking. Supports network technologies including Cisco, Meraki, Palo Alto, and Infoblox.

Manages innovative IT projects and solutions from alternative analysis through project closure as ETS works to continuously modernize DGS programs. Initiates new projects to provide value to business customers and their clients. Throughout project lifecycle engagement with business and technology stakeholders, strives to refine business needs further using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.

Maintains, monitors and patches enterprise technologies such as Windows and Linux Server environments, using Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors SQL and Oracle cloud databases.

Performs manual software testing, including American Disability Act (ADA) validation, on a variety of DGS systems and websites to ensure the highest level of application quality and/or compliance with the Web Content Accessibility Guidelines 2.0. Testers participate in both Waterfall and Hybrid-Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Uses  tools such as Azure DevOps, SiteImprove, WAVE, NVDA, SQL Server Management Studio, and Oracle SQL Developer. Testers will also explore future expansion of testing services such as test automation.