Information Technology Careers

Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,513.00 - $10,537.00 per month

Position Summary: Within the Software Engineering and Business Technology Management domains, IT Specialist I acts as the Department of General Services (DGS) reports liaison and technical lead for financial reporting. Serves as a reporting Subject Matter Expert and Developer by leveraging tools such as Microsoft Power BI, Oracle Prime, PeopleSoft Query Manager, and SQL Server Reporting Service (SSRS). The reporting lead is also responsible for system administration, configuration, maintenance, development of reports, and end-user training for DGS program users.

• Performs technical analysis, research, design and development of report solutions, by documenting recommendations, designing software solutions, developing reports and queries, performing software product deployments and release management activities, in order to provide data and business solutions to complex FI$Cal reporting questions for management, stakeholders, and end users , in coordination with ETS staffand providing training and support on report development using FI$Cal reporting tools, ETS reporting tools, Oracle SQL, PowerBI, SSRS, SQL Service Integration Services (SSIS), PeopleSoft Query Manager, BI Publisher, Office 365 and SharePoint.
• Identifies and documents requirements for report requests, incident tickets, and service requests, by coordinating with users, analyzing each request and producing technical documentation, mockups, training material, and knowledge base articles, in order to troubleshoot tickets and determine if business needs can be met by a new or existing report, utilizing SharePoint, Visio, and ServiceNow.
• Performs audits for system performance and capacity planning to ensure system sustainability for DGS stakeholders and ETS operational staff, serves as the escalation point of contact for troubleshooting system components, performs system administration of Power BI and other enterprise business solutions including configuration changes, user provisioning, work-flow development, testing, implementation and reporting in coordination with DGS end-users, ETS staff, and vendors by developing tracking logs for system configuration and user access requests, technical documentation, test documentation, and approval processes, in order to manage, evaluate, and control user access, system configuration, and reporting needs for DGS units.
• Provides technical assistance, communication, and problem resolution on incidents for DGS stakeholders, by conducting technical research, bug fixes, and testing coordination with ETS staff using ETS best practices for software development and implementation, Snowflake, Office 365, and enterprise software tools in order to ensure uninterrupted operation of the application.
• Monitors, develops and maintains project milestones and deliverables such as management plans, schedules, status reports, user stories, and incident logs in order to keep executive management, project sponsors, and development team informed and to assist in successful project completion of complex report development efforts, using software and project management applications, presentations, tools, templates, and best practices.
• Provides technical direction and guidance for escalated customer incidents, and communicates updates on tasks, projects, and policy changes to customers, ETS management and staff to ensure proper communication and updates.

Final Filing Date: April 8, 2026

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Classification: Information Technology Specialist II

Number of Positions: 1

Salary Range: $8,625.00 - $11,557.00 per month

Position Summary: The IT Specialist II (or Senior IT Specialist) within the System Engineering and Information Security Engineering domains, serves as the lead subject matter expert for Cloud Security and Enterprise Security Architecture. This position is responsible for designing, implementing, and governing advanced security controls across Microsoft M365, Azure, and Amazon Web Services (AWS) environments. The incumbent leads initiatives for Cloud Security tools integration, Cloud Policy development and enforcement, Policy-as-Code automation, Web Application Firewall (WAF) policy management, vulnerability assessment and mitigation, and attack surface reduction strategies. The role ensures compliance with state and federal regulations, including IRS Pub 1075, HIPAA, and California Civil Code 1798, and provides strategic guidance on risk mitigation for systems containing sensitive data such as FTI, PHI, and PII. This position has elevated access to audit logs, risk assessments, and enterprise security configurations, and plays a critical role in shaping the organization's cloud security posture.

• Leads the design, implementation, and governance of cloud security across Microsoft M365, Azure, and AWS environments; Develops and enforces Cloud Security policies, including Policy-as-Code automation, and ensures alignment with enterprise security architecture. Provides expert guidance to ETS management, architects, and vendors on complex security issues to maintain a secure and compliant cloud environment.
• Directs vulnerability management lifecycle, including scanning, prioritization, and remediation across cloud and hybrid environments; Implements attack surface reduction strategies and collaborates with system owners to remediate identified risks. Provides executive-level reporting on vulnerability trends and risk posture.
• Acts as a lead and expert in administering and optimizing advanced Cloud Security tools (e.g., CSPM, CWPP, SIEM integrations) to monitor and protect enterprise cloud resources; Configures and manages Web Application Firewall (WAF) policies to safeguard critical applications against evolving threats; Oversees integration of security tools with enterprise monitoring and incident response workflows.
• Serves as a senior technical advisor for cloud security initiatives; Mentors junior staff and collaborates with cross-functional teams to integrate security best practices into enterprise projects; Represents the Security Operations Unit in strategic planning and governance forums; Ensures compliance with IRS Pub 1075, HIPAA, and California Civil Code 1798 requirements for systems containing sensitive data (FTI, PHI, PII). Conducts risk assessments, develops mitigation plans, and advises leadership on regulatory impacts and security best practices.
• Leads independent research and studies and attend job-related educational workshops and trainings in order to maintain professional and technical knowledge of new technologies to ensure the continuing development of solutions that are maintainable, extensible, optimized, and secure.

Final Filing Date: April 17, 2026

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Manages identity and access management, messaging, and security operations. Supports technologies including Microsoft 365, Azure Active Directory, Exchange Online, Proofpoint, Tenable, Delinea, Defender, and Sentinel.

Builds and supports applications on 150+ different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other SiteCore, SharePoint Online, and PowerBI.

Consults with business partners to analyze and stay current on their IT related business needs. Collaborates with customers and internal stakeholders throughout the Systems Development Life Cycle (SDLC) from initial project concept through project release to production. Uses technologies such as Adobe XD, Azure DevOps to help manage, monitor, and provide excellent customer service and project analysis in Hybrid-Agile using SCRUM methodology.

Designs, builds, and manages cloud infrastructure solutions on public and private platforms using VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support state government systems.

As technology evolves the ability to access sensitive data becomes easier, presenting risks to data privacy and confidentiality. To mitigate these risks, robust privacy policies must be developed and adhered to, and controls must be in place to protect the data and information assets of an organization. The Privacy Office provides guidance and direction for DGS programs regarding data collection and privacy policies and procedures.

Provides computer hardware, deployment and administration of software, asset management, change management, and the approval process for IT goods and services. These responsibilities include: computer build and configuration, desktop and laptop patch management, software deployment, Microsoft Windows Administration, and administration of System Center Configuration Manager (SCCM).

Provides enterprise-wide services to over 4,000 DGS employees and an additional 27,000 users statewide, in both private and public sectors. Administers, manages, and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, and develops custom workflow automation systems. Applications commonly used include Microsoft 365, SharePoint Online, Power BI, Power Automate, Esri, Adobe Sign, ServiceNow, Salesforce.

Manages the information security program to ensure the confidentiality, integrity, and availability of DGS systems and applications, while protecting state information assets. Utilizes technologies including EnCase, Tenable, Sentinel, Microsoft eDiscovery, and Azure Identity Protection.

Supports hardware and software for 400+ internetworked devices across 70 locations statewide for both wired and wireless networking. Supports network technologies including Cisco, Meraki, Palo Alto, and Infoblox.

Manages innovative IT projects and solutions from alternative analysis through project closure as ETS works to continuously modernize DGS programs. Initiates new projects to provide value to business customers and their clients. Throughout project lifecycle engagement with business and technology stakeholders, strives to refine business needs further using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.

Maintains, monitors and patches enterprise technologies such as Windows and Linux Server environments, using Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors SQL and Oracle cloud databases.

Performs manual software testing, including American Disability Act (ADA) validation, on a variety of DGS systems and websites to ensure the highest level of application quality and/or compliance with the Web Content Accessibility Guidelines 2.0. Testers participate in both Waterfall and Hybrid-Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Uses  tools such as Azure DevOps, SiteImprove, WAVE, NVDA, SQL Server Management Studio, and Oracle SQL Developer. Testers will also explore future expansion of testing services such as test automation.