Information Technology Careers

Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,323.00 - $10,230.00 per Month

Position Summary: Independently acts as a lead IT business analyst for complex IT system problems, independently leads complex system studies, elicits requirements, analyzes issues and provides IT solution recommendations.

• Provides customer relationship services to DGS divisions and offices, such as customer support, oversight of division portfolio of projects, and smaller work efforts, by reviewing and processing service requests and assisting in the planning of technology road maps, in order to determine the appropriate IT solutions to mitigate risks and issues, and to ensure both short and long term business objectives are addressed, utilizing approved standard software/hardware solutions.
• Provides expert IT project business analysis and advice to project stakeholders, collaborates with ETS project managers and business partners to define technology scope and vision by identifying project stakeholders, ETS resources, roles, and responsibilities, resolving complex business challenges, researching, reviewing, and analyzing the effectiveness and efficiencies of existing business processes, conducting interviews to gather user requirements, and establishing scope and parameters of projects in order to elicit, analyze, specify, and validate complex IT business needs of project stakeholders, assisting business partners, and presenting detailed business cases to Senior Management, to ensure alignment of technology road maps with strategic objectives, utilizing the published strategic goals.
• Oversees, monitors, evaluates and researches IT procurement requests on behalf of DGS divisions, and offices by following the State Administrative Manual (SAM), determining if divisions and offices have an IT component in order to understand the business objective, capture requirements, and assess alternatives to ensure the appropriate solutions are considered, and most appropriate options are selected utilizing processes suggested by Office and Acquisitions and Business Services (OBAS) by working in conjunction with the OBAS analyst
• Assists the PMT office with the intake process for new candidate projects through the project lifecycle, including DGS' ETS Customer Request Process and the California Department of Technology (CDT) Project Approval Lifecycle (PAL), utilizing Stage 1 Business Analysis (51 BA) and Stage 2 Alternative Analysis (S2AA) documents, in order to outline project requirements, as set forth by CDT, and to ensure timelines are met.
• Provides project management support on small to mid-size projects or activities by hosting project meetings, coordinating task schedules, and providing status reports by utilizing ETS best practices and standards in order to help implement DGS' portfolio of IT projects to ensure project support is provided in a matrix fashion.
• Reviews application designs and plans by performing testing for IT systems, guiding testing related activities for the most complex IT systems through methods which include test plans, traceability matrix, scenarios, test scripts, and test cases, in order to produce a quality system that meets the customers' expectations, and to ensure the system meets, and addresses all functional requirements provided by the stakeholders, utilizing Microsoft tools such as Azure DevOps, Word, Excel and Visio.
• Reviews current IT system literature and participates in educational programs by attending professional organizational conferences, meetings and workshops, in order to remain abreast of changes in industry practices and emerging technology trends, and to ensure that customers are served with latest and greatest technology utilizing training tools, such as Udemy and Pluralsight, and research tools, such as Gartner and Info-Tech, to keep themselves informed.

Final Filing Date: April 16, 2025

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Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,323.00 - $10,230.00 per Month

Position Summary: Acts as a subject matter expert on DGS' Information Technology systems, and is responsible for the administration, maintenance, monitoring and security of DGS' network infrastructure.

• Provides expert technical administration and support of network operating systems and applications by configuring and managing network devices by utilizing network configuration scripts and web-interfaces to ensure reliable and consistent access to network resources in order to support the department's business functions.
• Maximizes network infrastructure efficiency by monitoring performance, troubleshooting network problems and outages, scheduling upgrades to network switches, routers, SD/WAN and cloud managed wireless networking components. Collaborating with other network engineers on network optimization, resolving network incidents, by utilizing root cause analysis, documenting and implementing lessons learned, and presenting analysis to management and enterprise architects in order to prevent future occurrences of network incidents, and improve the reliability and security of network resources, to ensure continued support of the department's business functions.
• Maximizes network infrastructure efficiency by monitoring performance, troubleshooting network problems and outages, scheduling upgrades to Next Generation Palo Alto Firewalls, Prisma Cloud, Global Protect Client application. Collaborating with other network engineers on network optimization, resolving network incidents, by utilizing root cause analysis, documenting and implementing lessons learned, and presenting analysis to management and enterprise architects in order to prevent future occurrences of network incidents, and improve the reliability and security of network resources, to ensure continued support of the department's business functions.
• Monitors and oversees network infrastructure projects for conformance with established technical and operational standards by implementing quality assurance, proposing network designs, documenting network topologies, by utilizing infrastructure hardware and software life cycle standards, processes and procedures, in order to increase efficiency and consistency throughout the department, to ensure operational practices are in compliance with IT standards and departments business plan.
• Coordinates and facilitates training for ETS staff on activities required to implement projects, system hardware and software installations and upgrades, new procedures and techniques, by utilizing tools such as network diagrams, and topology maps, in order to provide instructions for the proper use of hardware and software in daily network operations to ensure staff are shown the correct process and proper network procedures are followed to meet DGS standards and guidelines
• Collaborates with other ETS units to support IT special projects relating to network operations in order to meet the needs of DGS customers, to ensure project timelines are achieved.

Final Filing Date: April 24, 2025

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Classification: Information Technology Specialist II

Number of Positions: 1

Salary Range: $8,374.00 - $11,220.00 per Month

Position Summary: Acts as the team leader and subject matter expert on the enterprise firewalls and network infrastructure for DGS, leading the design, implementation, configuration, maintenance, monitoring, and administration of the enterprise Palo Alto Next Generation Firewalls and network infrastructure.

• Designs, implements, configures, and maintains network and firewall infrastructure across Enterprise and Cloud platforms by designing and implementing switching, routing, and firewall solutions and procedures, and advising ETS management, architects and vendors on the most sensitive issues, in order to support and secure the enterprise network environment and to ensure effective performance and securing of enterprise wide applications, utilizing Palo Alto Networks.
• Collaborates with the Enterprise Network Architect in designing innovative network solutions by analyzing and maintaining the network environments, and enterprise firewalls, coordinates infrastructure systems specifications, performing upgrades and maintenance, and resolving the most complex technical issues for the Palo Alto Networks infrastructure, utilizing collected data, patching firmware and version upgrades in order to sustain a supportable and uniform network infrastructure for DGS department wide.
• Develops and implements product and process improvements to the technology and physical network by creating process documentation regarding technology infrastructure department wide, reviewing, researching, and evaluating technology products and services for procurement of future enhancements, and providing sound recommendations to ETS management, architects, and staff in order to ensure DGS' infrastructures are continuously enhanced and current for planning of the overall organizational IT Strategy.
• Resolves network and firewall issues enterprise wide by providing expert technical support to the DGS Help Desk team, satellite offices and mobile workforce, participating and assisting in the implementation, installation, upgrading, testing, monitoring and troubleshooting of the physical network infrastructure, and reviewing and monitoring the technical environment to ensure continuous uninterrupted and secure operation of products, and to ensure the performance of the network systems for DGS department wide.
• Leads independent research and studies and attend job-related educational workshops and trainings in order to maintain professional and technical knowledge of new technologies and to ensure the continuing development of solutions that are maintainable, extensible, optimized, and secure.

Final Filing Date: April 18, 2025

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Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,323.00 - $10,230.00 per Month

Position Summary: Acts as a technical resource to develop, configure, maintain, support, and administer business solutions and information management through the ServiceNow platform.

• Coordinates requested integrations, workflows, and design in ServiceNow by collaborating with the ServiceNow functional team, developing, testing, and implementing system integrations and process automation, configuring and improving core and customer applications, and by performing complex analysis of system modules, design, coding, and integrating products; ensuring accurate integration and development of ServiceNow and optimal performance of the system using ServiceNow, SharePoint, Visio, Office 365, and other enterprise tools as needed.
• Administers and maintains the ServiceNow platform by monitoring the health, usage, and overall compliance of the system, performing installations, patching, and testing of updates, new releases, and system upgrades to ensure the security and integrity of the system using the ServiceNow, cloud-based ITSM platform, and other tools as needed.
• Participates in ITSM projects by executing project plans, providing status updates to management, collaborating with cross-functional ETS units, and developing clear and concise technical documentation for end-users, ETS staff, and business partners; that deliverables are met, and that the system retains its full functionality and integrity, using ServiceNow, SharePoint, Office 365, and other enterprise tools as needed."
• Develops, refines, and implements policies, processes, procedures, and standards for ETS technical staff to ensure consistent timely support and operations for Service Now and other enterprise business solutions administration by contributing to the planning of the overall organizational IT strategy using Office 365, IT industry trends, industry and state standards, , and other Enterprise Services related tools.

• Provides technical assistance to end users by researching and coordinating with other ETS staff, responding to requests/inquiries, and resolving the most complex service desk tickets, ensuring continued and uninterrupted operations of applications while meeting ETS' strategic goals and objectives, utilizing the ServiceNow, cloud-based ITSM platform, and other tools as needed.

Final Filing Date: April 24, 2025

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Classification: Information Technology Specialist II

Number of Positions: 1

Salary Range: $8,374.00 - $11,220.00 per Month

Position Summary: Acts as a project lead performing a wide variety of tasks in the development, implementation and management of the Departments critical IT business areas technology recovery, disaster recovery and IT focused Business Continuity plans. The position is responsible for ensuring that DGS is prepared to respond to unexpected events and can continue to operate even in the face of disruptions.

• Designs and documents detailed technology recovery plans (TRP) tailored to the department needs, including disaster recovery (DR) and business continuity strategies by identifying critical IT systems and applications, establishing recovery priorities, and defining recovery time objectives and recovery point objectives; maintaining up-to-date documentation of recovery procedures, contact lists, and resource inventories; reviewing Business Impact Analyses from other programs and coordinating the consolidated DGS Plan program; coordinating with programs on their Plans and identify what systems need to be included in DGS TRP based on their severity, business criticality, maximum tolerable downtime, etc, in order to develop and maintain an annual Technology Recovery plan (TRP) for the Department that includes System Recovery Plans, create and maintain the Enterprise Technology Resources (ETS - DGS IT Shop) IT Plan; develop and implement the IT focused Business Continuity Plan (Plan), to ensure the continuity of critical IT services, minimize downtime, comply with regulatory requirements, and prepare for unexpected events.
• Plans, organizes, and leads regular recovery plan tests and simulations to validate the effectiveness of recovery strategies and identify areas for improvement by analyzing test results, developing improvement plans; developing and delivering training programs for IT staff and key stakeholders on recovery procedures and best practices, in order to promote awareness of recovery plans and responsibilities throughout the department to ensure lessons learned are incorporated into recovery plans and alignment with department goals and compliance with industry standards and regulations.
• Maintain business stakeholders, vendors, and key IT support staff rosters; take incident commander role when TRP system(s) is down by conducting and overseeing annual review of DGS TRP and external entities TRPs with whom DGS has Inter-agency Agreements; preparing and submitting TRP documentations to CDT annually; reviewing and maintaining catalog of service level agreements and objectives of DGS IT infrastructure and vendor-supported SaaS/PaaS/laaS systems, in order to meet reporting and auditing requirements to ensure alignment with department goals and compliance with industry standards and regulations.
• Collaborates with cross-functional teams on technology recovery and business continuity planning and security related topics by scheduling and attending cross functional meetings and working sessions; attending in person meetings and working sessions, in order to gather information to be used completing primary duties and contribute knowledge and expertise to other team members and stakeholders to ensure efficiency of processes and planning across the department
• Performs other duties as assigned and maintains applicable knowledge and certifications by, including but not limited to, meeting with professional organizations, attending all mandated and recommended trainings and meetings, researching TRP and IT security trends and best practices, in order to continue growth and learning, to ensure industry standards are met and mandatory training is completed utilizing applicable classes, meetings and system learning tools.

Final Filing Date: April 24, 2025

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Manages identity and access management, messaging, and security operations. Supports technologies including Microsoft 365, Azure Active Directory, Exchange Online, Proofpoint, Tenable, Delinea, Defender, and Sentinel.

Builds and supports applications on 150+ different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other SiteCore, SharePoint Online, and PowerBI.

Consults with business partners to analyze and stay current on their IT related business needs. Collaborates with customers and internal stakeholders throughout the Systems Development Life Cycle (SDLC) from initial project concept through project release to production. Uses technologies such as Adobe XD, Azure DevOps to help manage, monitor, and provide excellent customer service and project analysis in Hybrid-Agile using SCRUM methodology.

Designs, builds, and manages cloud infrastructure solutions on public and private platforms using VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support state government systems.

As technology evolves the ability to access sensitive data becomes easier, presenting risks to data privacy and confidentiality. To mitigate these risks, robust privacy policies must be developed and adhered to, and controls must be in place to protect the data and information assets of an organization. The Privacy Office provides guidance and direction for DGS programs regarding data collection and privacy policies and procedures.

Provides computer hardware, deployment and administration of software, asset management, change management, and the approval process for IT goods and services. These responsibilities include: computer build and configuration, desktop and laptop patch management, software deployment, Microsoft Windows Administration, and administration of System Center Configuration Manager (SCCM).

Provides enterprise-wide services to over 4,000 DGS employees and an additional 27,000 users statewide, in both private and public sectors. Administers, manages, and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, and develops custom workflow automation systems. Applications commonly used include Microsoft 365, SharePoint Online, Power BI, Power Automate, Esri, Adobe Sign, ServiceNow, Salesforce.

Manages the information security program to ensure the confidentiality, integrity, and availability of DGS systems and applications, while protecting state information assets. Utilizes technologies including EnCase, Tenable, Sentinel, Microsoft eDiscovery, and Azure Identity Protection.

Supports hardware and software for 400+ internetworked devices across 70 locations statewide for both wired and wireless networking. Supports network technologies including Cisco, Meraki, Palo Alto, and Infoblox.

Manages innovative IT projects and solutions from alternative analysis through project closure as ETS works to continuously modernize DGS programs. Initiates new projects to provide value to business customers and their clients. Throughout project lifecycle engagement with business and technology stakeholders, strives to refine business needs further using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.

Maintains, monitors and patches enterprise technologies such as Windows and Linux Server environments, using Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors SQL and Oracle cloud databases.

Performs manual software testing, including American Disability Act (ADA) validation, on a variety of DGS systems and websites to ensure the highest level of application quality and/or compliance with the Web Content Accessibility Guidelines 2.0. Testers participate in both Waterfall and Hybrid-Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Uses  tools such as Azure DevOps, SiteImprove, WAVE, NVDA, SQL Server Management Studio, and Oracle SQL Developer. Testers will also explore future expansion of testing services such as test automation.