Information Technology Careers

Classification: Associate Governmental Program Analyst

Number of Positions: 1

Salary Range: $5,855.00 - $7,327.00 per Month

Position Summary: This position serves as lead Content Author, participates in special projects, provides consultative services and recommendations to ETS management, and prepares and reviews written documents and correspondence to support ETS goals and initiatives.

• Serves as the lead Content Author, Internet and Intranet Web Master for ETS's websites by independently adding, updating and creating web page content, researching and recommending innovative interactive content, troubleshooting issues with webpages, and ensuring Americans with Disabilities Act (ADA) accessibility to ensure user-friendly and ADA compliant, publicly-available webpages and documents for internal and external customers in order to identify improvements to DGS' website strategy and provide up-to-date and accurate website content utilizing various software and resources including SharePoint Online and SiteCore.
• Participates in special projects and assignments related to ETS' goals and initiatives of the most complex difficulty by conducting research and analysis, gathering data, completing assigned tasks, and reporting on statuses in order to formulate and provide recommendations and various reports to management utilizing project management principles and tools to ensure continuous business operations, organizational effectiveness and program and process improvements in alignment with strategic goals and objectives.
• Provides consultative services and recommendations to ETS management by implementing and maintaining ETS policies and procedures, utilizing Information Technology related Administrative Orders, DGS policies and procedures, and Cal HR and State Personnel Board rules and regulations in order to identify areas of concern, increase efficiency, and streamline existing processes to ensure business needs are met.
• Prepares submission forms and associated documents for statewide recognition awards, coordinates Public Records Act requests, reviews and analyzes highly visible correspondence and other written materials by analyzing criteria, correcting spelling, grammar, and formatting, and collaborating with ETS management and staff in order to meet deadlines and support management initiatives to ensure written documents and correspondence reflect professionalism and comply with the DGS style guide utilizing Microsoft Office suite and Teams.
• Backup other administrative staff when they are absent or on assignment by attending team meetings and addressing impromptu customer requests utilizing ServiceNow, Outlook, MS Teams, and other collaborative tools in order to foster a supportive team atmosphere to ensure customer service. 

Final Filing Date: July 14, 2025

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Classification: Information Technology Associate

Number of Positions: 1

Salary Range: $4,791.00 - $8,485.00 per Month

Position Summary: Serves as the Desktop Imaging Associate and is responsible for imaging and configuring desktop and laptop computers, deployment of software applications, and coordinating repairs of failed desktop technology.

• Fulfilling of desktop and laptop hardware requests by assigning and imaging the device, connecting to the DGS domain and network, installing of hardware enabling device drivers, deploying of requested software applications, as well as operating system and software updates, using tools such as ServiceNow, Active Directory, Powershell, and Microsoft SCCM/lntune, in order to facilitate timely delivery while ensuring quality control standards are met.
• Perform testing and repairing of defective desktop technology by running hardware diagnostics, replacing defective components, and coordinating with vendors for repairs covered under warranty in order to utilize repaired desktop technology within the department or retire and e-waste end of life desktop technology to ensure that only supported and functioning desktop technology is utilized within the department.
• Performing peer review of newly imaged and configured computers by verifying all steps of the imaging and configuration process are completed, and any additional requests by the customer have been addressed utilizing ServiceNow, Dameware, Teamviewer, Powershell, and Active Directory, in order to mitigate potential work stoppage and ensure deployed desktop technology meets configuration standards.
• Retrieving of desktop computer technology from exiting DGS staff by fulfilling Personnel Exit tickets, scheduling pickup with program supervisors or their designee, and coordinating with the Information Security Office (ISO) when litigation holds or approved data release requests (DRR's) exist, using tools such as Service Now, Microsoft Outlook, and Microsoft Teams, in order to maintain the integrity of IT asset tracking while ensuring supported desktop technology can be utilized within the department.
• Stays current with the latest industry trends and technologies by participating in job related information technology educational workshops, utilizing live and on demand training courses, and vendor conferences and meetings in order to maintain and enhance technical knowledge to evaluate, develop, and deliver new processes to ensure IT asset management and hardware deployment are the most effective and efficient.

Final Filing Date: July 14, 2025

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Manages identity and access management, messaging, and security operations. Supports technologies including Microsoft 365, Azure Active Directory, Exchange Online, Proofpoint, Tenable, Delinea, Defender, and Sentinel.

Builds and supports applications on 150+ different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other SiteCore, SharePoint Online, and PowerBI.

Consults with business partners to analyze and stay current on their IT related business needs. Collaborates with customers and internal stakeholders throughout the Systems Development Life Cycle (SDLC) from initial project concept through project release to production. Uses technologies such as Adobe XD, Azure DevOps to help manage, monitor, and provide excellent customer service and project analysis in Hybrid-Agile using SCRUM methodology.

Designs, builds, and manages cloud infrastructure solutions on public and private platforms using VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support state government systems.

As technology evolves the ability to access sensitive data becomes easier, presenting risks to data privacy and confidentiality. To mitigate these risks, robust privacy policies must be developed and adhered to, and controls must be in place to protect the data and information assets of an organization. The Privacy Office provides guidance and direction for DGS programs regarding data collection and privacy policies and procedures.

Provides computer hardware, deployment and administration of software, asset management, change management, and the approval process for IT goods and services. These responsibilities include: computer build and configuration, desktop and laptop patch management, software deployment, Microsoft Windows Administration, and administration of System Center Configuration Manager (SCCM).

Provides enterprise-wide services to over 4,000 DGS employees and an additional 27,000 users statewide, in both private and public sectors. Administers, manages, and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, and develops custom workflow automation systems. Applications commonly used include Microsoft 365, SharePoint Online, Power BI, Power Automate, Esri, Adobe Sign, ServiceNow, Salesforce.

Manages the information security program to ensure the confidentiality, integrity, and availability of DGS systems and applications, while protecting state information assets. Utilizes technologies including EnCase, Tenable, Sentinel, Microsoft eDiscovery, and Azure Identity Protection.

Supports hardware and software for 400+ internetworked devices across 70 locations statewide for both wired and wireless networking. Supports network technologies including Cisco, Meraki, Palo Alto, and Infoblox.

Manages innovative IT projects and solutions from alternative analysis through project closure as ETS works to continuously modernize DGS programs. Initiates new projects to provide value to business customers and their clients. Throughout project lifecycle engagement with business and technology stakeholders, strives to refine business needs further using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.

Maintains, monitors and patches enterprise technologies such as Windows and Linux Server environments, using Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors SQL and Oracle cloud databases.

Performs manual software testing, including American Disability Act (ADA) validation, on a variety of DGS systems and websites to ensure the highest level of application quality and/or compliance with the Web Content Accessibility Guidelines 2.0. Testers participate in both Waterfall and Hybrid-Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Uses  tools such as Azure DevOps, SiteImprove, WAVE, NVDA, SQL Server Management Studio, and Oracle SQL Developer. Testers will also explore future expansion of testing services such as test automation.