Information Technology Careers

Designs, implements, configures, and maintains network and firewall infrastructure across Enterprise and Cloud platforms by designing and implementing switching, routing, and firewall solutions and procedures, and advising ETS management, architects and vendors on the most sensitive issues, in order to support and secure the enterprise network environment and to ensure effective performance and securing of enterprise wide applications, utilizing Palo Alto Networks.

Collaborates with the Enterprise Network Architect in designing innovative network solutions by analyzing and maintaining the network environments, and enterprise firewalls, coordinates infrastructure systems specifications, performing upgrades and maintenance, and resolving the most complex technical issues for the Palo Alto Networks infrastructure, utilizing collected data, patching firmware and version upgrades in order to sustain a supportable and uniform network infrastructure tor DGS department wide.

Develops and implements product and process improvements to the technology and physical network by creating process documentation regarding technology infrastructure department wide, reviewing, researching, and evaluating technology products and services for procurement of future enhancements, and providing sound recommendations to ETS management, architects, and staff in order to ensure DGS' infrastructures are continuously enhanced and current for planning of the overall organizational IT Strategy.

Resolves network and firewall issues enterprise wide by providing expert technical support to the DGS Help Desk team, satellite offices and mobile workforce, participating and assisting in the implementation, installation, upgrading, testing, monitoring and troubleshooting of the physical network infrastructure, and reviewing and monitoring the technical environment to ensure continuous uninterrupted and secure operation of products, and to ensure the performance of the network systems for DGS department wide.

Leads independent research and studies and attend job-related educational workshops and trainings in order to maintain professional and technical knowledge of new technologies and to ensure the continuing development of solutions that are maintainable, extensible, optimized, and secure.

Assists in the administration and implementation of the Privacy Program by providing IT consulting services for DGS projects, its customers, and program areas on current and evolving IT business concepts to ensure the collection, use, sharing, and storage of State and DGS information are aligned with privacy best practices and standards. Maintains and updates DGS privacy policies, reviews and makes recommendations on existing department wide privacy policies, performs complex business process analysis of enterprise systems and business areas and contract reviews in order to incorporate privacy principles and requirements in accordance with State and Federal mandates.

Conducts risk assessments, including Privacy Threshold Assessments (PTA), Privacy Impact Assessment (PIA), and Privacy Gap Analysis (PGA) and performs analytical studies on DGS systems and projects in order to identify and mitigate privacy risks and vulnerabilities. Leads information owners, project managers and key stakeholders in conducting and documenting the assessment process, in compliance with the standards and requirements. Engages with privacy stakeholders for feedback in the implementation of controls.

Assists in monitoring and audit activities, including performing or facilitating compliance reviews in accordance with identified gaps and risk assessments; collaborates with business units to mitigate issues and develop corrective action plans; assists in preparing or providing responses to privacy focused internal or external audits.

As a member of the DGS Security Incident Response Team for handling privacy incidents, completes all facets of the incident response, by conducting interviews, drafting reports, data breach notification letters, documenting lessons learned, and addressing privacy risks or issues in order to resolve incidents in a timely manner and from this data, identifies needed improvements in the design, implementation, and daily operations to ensure compliance with privacy policies enterprise­wide.

Leads the development and delivery of privacy training and awareness programs to DGS employees to promote a privacy-conscious culture and ensure uniform understanding of DGS privacy policies. Create and update privacy training materials, including presentations and communication materials. Conduct privacy training to address specific privacy topics and provide guidance to employees.

Provide support to all DGS offices when requests to access or amend personal information or for accounting of disclosures of personal information are received. Review each request and collaborate with the Office of Legal Services to ensure they meet all requirements.

Performs other duties as assigned by the Chief Privacy Officer, including but not limited to, researching technology and privacy trends and best practices, staying updated on the latest privacy ­related threats, attack vectors, and tactics techniques and procedures, and developing issue papers, reports, and presentations in order to make recommendations to management within DGS by providing guidance with regards to applying privacy policies and guidelines to ensure compliance requirements are effectively communicated enterprise wide.

Contract Analyst- Combo Task

Update and audit the ETS procurement database by collaborating with procurement staff, regularly checking procurement submissions and updating records in order to maintain data integrity to ensure reports pulled from the database are accurate and renewal data is correct utilizing SharePoint Online, ServiceNow, F1$Cal, and the Microsoft Office Suite.

Special Projects

Incidental Purchasing Orders incidental goods for ETS upon request or by tracking and maintaining inventory, and purchasing from approved vendors, executing the bidding process when required, receiving and distributing shipments, and reconciling statements and receipts in Financial Information System for California (Fl$Cal) using assigned Procurement Card (Cal Card) in order to procure the supplies necessary for staff to perform essential functions to ensure compliance with CalCard policies, procedures and manual.

Performs miscellaneous administrative duties and provide back-up assistance for other administrative staff when they are absent or on assignment by attending team meetings and addressing impromptu customer requests, utilizing ServiceNow, Outlook, MS Teams, and other collaborative tools in order to foster a supportive team atmosphere and to ensure excellent customer service.

Designs and develops ServiceNow applications, catalog items, workflows, and automation to support DGS program needs, builds and maintains scripted components including Business Rules, Client Scripts, UI Policies, and Script Includes, configures Flow Designer, workflow activities, UI elements, access controls, and data models, troubleshoots technical issues and performs root-cause analysis, implements fixes following ETS standards and supports enhancement requests turned over by program teams using ServiceNow platform tools, programming languages and tools as needed.

Business & Systems Analysis• Gathers, analyzes, and documents functional requirements from customers and SMEs, creates process maps, workflow diagrams, and user-story documentation to support solution design, validates requirements and ensures alignment with ServiceNow capabilities and departmental needs, participates in workshops, stakeholder discussions, and ServiceNow meetings regarding changes, reviews process impacts for programs using 0365 tools, reporting tools, design programs and ServiceNow agile development or similar agile programs such as Planner.

Supports environment configuration, data quality, permissions, and module setup as part of ServiceNow operations, performs pre-upgrade validations, post-upgrade testing, and verifies system functionality, monitors performance, identifies anomalies, and coordinates with the ServiceNow team on service improvements and assists in maintaining governance materials, technical standards, and platform documentation using the ServiceNow platform and other programming tools as needed.

Prepares and executes test scripts for enhancements, portal modifications, and workflow updates, coordinates with other developers, administrators, and business users during UAT, documents issues, tracks remediation, and validates resolved items and provides customer support and step-by-step instructions portal navigation when requested by program areas using MS 0365 tools and the ServiceNow Platform.

Participates in meetings, enhancement reviews, and cross-team collaboration and supports documentation updates for ServiceNow processes, portal changes, or technical artifacts and performs other duties as assigned in support of ETS and ServiceNow operational priorities using MS 0365 tools.