Information Technology Careers

Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,513.00 - $10,537.00 per month

Position Summary: The Department of General Services (DGS) Core Values and Employee Expectations are key to the success of the Department's Mission. That mission is to "Deliver results by providing timely, cost-effective services and products that support our customers." DGS employees are to adhere to the Core Values and Employee Expectations, and to perform their duties in a way that exhibits and promotes those values and expectations.

• Improves and Automates development, deployment and release processes by incorporating development, deployment & release standards, best practices and frameworks utilizing tools like Azure DevOps to configure Cl/CD pipelines in order to release applications faster to ensure meeting the business needs quickly.
• Strategize and manages development code quality by incorporating branching policies standards, best practices and frameworks utilizing tools like Azure DevOps to approve code through pull request to ensure the coding standards and best practices are met according to the ETS policy and procedures.
• Enforces secure development best practices and standards by configuring security scanning tools like Veracode within Azure DevOps Cl/CD pipelines to build and maintain robust applications to ensure security against cyber threats.
• Designs, develops, secures, tests, and maintains custom software solutions by incorporating modern development standards, best practices, and frameworks, utilizing C#, .NET Framework, ASP.NET, RESTful AP Is, HTML 5, CSS, Bootstrap, Angular, Java-script, jQuery, JSON, Typescript, MVC, WebAPI, UI / UX, Visual Studio, MS SQL Server, Containerization, MicroServices Architecture, Azure Kubernetes Services, Power Bl, SQL Server Reporting Services (SSRS), SQL Server Integration Services (5515), ETL, and Azure DevOps in order to meet department and customer requirements and expectations, with regards to efficiency and effectiveness to ensure a secure reliable technology environment, adhering to DGS standards and policies.
• As a member of the DGS Security Incident Response Team for handling privacy and
• Collaborates with other Software Developers, Architects, Testers, Analysts, and Business Partners in order to build stronger technical foundations, resolves application defects, and impediments during ETS project planning, to ensure all project deliverables and deadlines are met utilizing Azure DevOps, Visio, and Agile methodologies.
• Evaluates and remedies identified accessibility issues by reviewing application accessibility configurations and updating source code utilizing guidelines and recommendations, as defined in Level Double-A Conformance of the W3C Web Content Accessibility Guidelines 2.1, in order to resolve identified accessibility issues to ensure that DGS is in compliance with State and Federal legislation regarding Information Technology assets.
• Maintains professional and technical knowledge by attending job related educational workshops and training in order to promote and to ensure the continued development of solutions that are maintainable, extensible, optimized, and secured.

Final Filing Date: June 19, 2026

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Classification: Help Desk Technician

Number of Positions: 1

Salary Range: $4,133.00 - $6,613.00 per month

Position Summary: Under initial close supervision of the Information Technology (IT) Supervisor II, the IT Technician in the Department of General Services, Enterprise Technology Solutions, within the Client Services domain, provides customer support for hardware and software on multiple technology platforms, including basic problem solving, incident communication, request fulfillment, researching solutions and additional activities for the support of the Department of General Services' (DGS) Offices and Divisions.

• Fulfills basic customer's IT service requests such as password reset and unlocking IT accounts by answering phone calls through an Automated Call Distribution (ACD) system in order to deliver the highest level of service support to the customer to ensure customer satisfaction through efficient and professional handling of all service requests and incidents utilizing standard IT processes and procedures.
• Performs on-site tasks such as fulfilling requests of IT equipment for newly hired staff, replacement of IT equipment for existing staff, install and setup of printers and other IT related activities in order to support DGS divisions and offices utilizing ServiceNow, Microsoft Applications and other tools to ensure quality and timely delivery of DGS customer technology services.
• Creates, assigns and communicates complex Incident and Request tickets to the correct resource in order to minimize the impact of IT related issues on business operations to ensure IT support is provided to DGS employees as quickly as possible utilizing Microsoft 0365 and our Service Now Ticketing system
• Responds and performs intake tasks of in-person IT incidents in order to document and assign IT work such as troubleshooting of a computer, network and software/hardware related problems to the proper resource in order to minimize the impact of IT related incidents on business operations, utilizing tools such as Microsoft 0365 and our ServiceNow Ticketing system to ensure IT support is provided to DGS employees as quickly as possible.
• Keeps abreast of changes in industry practices, technology trends, and emerging technology trends by reviewing current literature, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.

Final Filing Date: June 19, 2026

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Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,513.00 - $10,537.00 per month

Position Summary: Under direction of the Information Technology Supervisor II, the IT Specialist I in the Department of General Services, Enterprise Technology Solutions, within the Client Services domain, acts as a technical support for hardware and software on multiple technology platforms, serving as the technical specialist performing a variety of complex analytical studies, including problem solving, incident management, request fulfillment, researching solutions and additional activities for the support of the Department of General Services' (DGS) Offices and Divisions in the Greater Sacramento and West Sacramento area.

• Leads IT project activities, tracks projects' progress and provides weekly status reporting to determine if corrective actions are needed to address deviations and deliver the project on-time by utilizing internal Project Lite tools, to ensure requirements are met on time.
• Develops and establishes process improvements by researching and creating knowledge articles and guidelines to document complex IT processes and common fixes, and makes recommendations to management on business process improvement projects, in order to increase efficiency and consistency department-wide utilizing the knowledge base in ServiceNow.
• Evaluates and assigns incidents and requests by disseminating tickets in order to allocate proper resources to ETS's service tickets to ensure all communications are documented in a timely manner utilizing ServiceNow Dashboards and Reports.
• Completes the IT Service Request by evaluating the details of the request, and scheduling appointments, in order to perform the necessary actions to ensure the IT Service level agreements are met by the requested due date provided utilizing the ServiceNow Portal.
• Diagnoses and resolves the most complex IT incidents and problems by analyzing and investigating hardware/software issues, performing root cause analysis of malfunctions or outages, and preparing written recommendations to ETS management in order to provide excellent IT customer service, and to ensure continued and uninterrupted business operations, while meeting ETS' strategic goals and objectives utilizing ServiceNow and Remote Access Tools.
• Collaborates with other ETS units in order to support IT Special Projects relating to Desktop and Software deployment to ensure project time-lines are met.

Final Filing Date: June 19, 2026

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Number of Positions: 1

Salary Range: $6,513.00 - $10,537.00 per month

Position Summary: Under direction of the Information Technology (IT) Supervisor II, the IT Specialist I, in the Department of General Services, Enterprise Technology solutions in the Custom Application Solutions section, within the Software Engineering domain, will participate in all phases of the Software Development Life Cycle and be responsible for completion of software and documentation deliverables.

• Designs, develops, secures, tests, and maintains custom software solutions by incorporating modern development standards, best practices, and frameworks, utilizing C#, .NET Framework, ASP.NET, RESTful AP Is, HTML 5, CSS, Bootstrap, Angular, Java-script, jQuery, JSON, Typescript, MVC, WebAPI, UI / UX, Visual Studio, MS SQL Server, Containerization, MicroServices Architecture, Azure Kubernetes Services, Power Bl, SQL Server Reporting Services (SSRS), SQL Server Integration Services (5515), ETL, and Azure DevOps in order to meet department and customer requirements and expectations, with regards to efficiency and effectiveness, and to ensure a secure reliable technology environment, adhering to DGS standards and policies.
• Evaluates enterprise-level software solutions and upgrades by researching, performing feasibility studies and cost based analysis on emerging technologies utilizing Research and Microsoft Project tools in order to report findings and make recommendations to ETS management based on operational and financial viability, to ensure DGS business processes and integration of application data are improved program wide.
• Collaborates with other Software Developers, Architects, Testers, Analysts, and Business Partners in order to build stronger technical foundations, resolve application defects, and impediments during ETS project planning, to ensure all project deliverables and deadlines are met utilizing Azure DevOps, Visio, and Agile methodologies.
• Creates and maintains project management plans, schedules, status reports, user stories, and incident logs using project management software and application tools , templates, and best practices in order to inform executive management, project sponsors, and the development teams of project updates and milestones to ensure successful completion and implementation of complex development efforts.
• Evaluates, assesses, and remediates identified accessibility issues by reviewing application accessibility and updating source code to ensure compliance with State and Federal legislation for information technology assets utilizing guidelines and recommendations as defined in Level Double-A Conformance of the W3C Web Content Accessibility Guidelines 2.0 and above.
• Uses Industry best practices for Application Management and IT Governance, as well as Change and Risk Release Management methodologies in order to meet the mission of the organization utilizing IT industry trends and state regulations (e.g. SAM, SIMM, ANSI) to ensure continuous service improvements to ETS processes.

Final Filing Date: June 23, 2026

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Classification: Information Technology Supervisor II

Number of Positions: 1

Salary Range: $8,504.00 - $11,395.00 per month

Position Summary: Under the direction of the IT Manager I, within the Software Engineering domain, the IT Supervisor II manages the Custom Application Solutions (CAS) staff responsible for the maintenance, support, and/or development of numerous Custom applications with in the Custom Application Solutions II (CAS 11) unit, in accordance with the State Administrative Manual (SAM), Statewide Information Management Manual (SIMM), and DGS policy, procedures, and strategic objectives

• Supervises, directs, develops, and reviews the work of subordinate staff by communicating unit goals and objectives, establishing performance expectations, inputting, reviewing and approving/ denying timesheets, managing staff requests for time off, maintaining adequate staffing, providing direction and information on OHR processes, and developing timely performance evaluations and training plans, in order to provide opportunities for training, promote upward mobility, provide guidance on personnel performance issues, to ensure equal employment opportunities and a harassment and discrimination-free work environment, utilizing Project Accounting and Leave, applicable bargaining unit contract provisions, the Personnel Operations Manual, DGS policies, procedures and guidelines, State Personnel Board and California Department Human Resources' laws, rules and regulations.
• Leads, mentors, trains, and collaborates with a technical team comprised of software developers, architects, testers, analysts, contractors, and business partners utilizing tools like SharePoint Online, Azure DevOps, Project Management tools in order to develop a shared understanding of project goals and deliverables, collaborating software applications responsibilities among all CAM supervisors in order to build a stronger technical foundation to application defects, technical challenges, and impediments to ensure the highest quality system is delivered into production.
• Plans, directs, and coordinates the work of professional staff and with architecture and development teams to perform code reviews by utilizing project management, communication, negotiation, and leadership skills in accordance with statewide IT governance laws, policies, and guidelines, Agile methodologies, DevOps, continuous development and integration, test-driven development and coding best practices in order to meet Agency & DGS's 'Cloud First' strategy and confirm that all solutions are aligned by reviewing, approving, and monitoring software development/maintenance efforts and project deliverables to ensure strategic goals and project requirements and objectives are met.
• Analyzes enterprise-level software solutions to determine how different technologies could improve business and develop software solutions by applying advanced technical understanding and knowledge of Microsoft Technologies in order to further integrate application data with internal systems and processes to ensure we build and support a robust, reliable, scalable, secure, user­ friendly, interoperability, and responsive design solutions for DGS and its customers.
• Oversees the development, refinement, management, and implementation of Department policies and procedures utilizing IT industry trends, industry and state standards (e.g. SAM, SIMM, ANSI) and best practices for Application Management, IT Governance, Change Management, and Release Management in order to set goals, incorporate feedback, and deliver reinforcement to ensure continuous service improvements of ETS processes.
• Collaborates on the development and creation of the Project Approval Life-cycle (SIMM 19), procurement documentation (RFO, RFP, SOW), project plans, status reports, user stories, and incident logs utilizing project management applications, tools, templates, and best practices and communicates updates on development efforts in order to keep executive management, project sponsors, and development teams informed and ensure successful project completion.
• Attends educational workshops, networks with other IT personnel and vendors, and participates in information technology organization forums in order to maintain knowledge of industry trends and practices and enhance the technical knowledge of subordinate staff through training.

Final Filing Date: June 23, 2026

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Manages identity and access management, messaging, and security operations. Supports technologies including Microsoft 365, Azure Active Directory, Exchange Online, Proofpoint, Tenable, Delinea, Defender, and Sentinel.

Builds and supports applications on 150+ different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other SiteCore, SharePoint Online, and PowerBI.

Consults with business partners to analyze and stay current on their IT related business needs. Collaborates with customers and internal stakeholders throughout the Systems Development Life Cycle (SDLC) from initial project concept through project release to production. Uses technologies such as Adobe XD, Azure DevOps to help manage, monitor, and provide excellent customer service and project analysis in Hybrid-Agile using SCRUM methodology.

Designs, builds, and manages cloud infrastructure solutions on public and private platforms using VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support state government systems.

As technology evolves the ability to access sensitive data becomes easier, presenting risks to data privacy and confidentiality. To mitigate these risks, robust privacy policies must be developed and adhered to, and controls must be in place to protect the data and information assets of an organization. The Privacy Office provides guidance and direction for DGS programs regarding data collection and privacy policies and procedures.

Provides computer hardware, deployment and administration of software, asset management, change management, and the approval process for IT goods and services. These responsibilities include: computer build and configuration, desktop and laptop patch management, software deployment, Microsoft Windows Administration, and administration of System Center Configuration Manager (SCCM).

Provides enterprise-wide services to over 4,000 DGS employees and an additional 27,000 users statewide, in both private and public sectors. Administers, manages, and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, and develops custom workflow automation systems. Applications commonly used include Microsoft 365, SharePoint Online, Power BI, Power Automate, Esri, Adobe Sign, ServiceNow, Salesforce.

Manages the information security program to ensure the confidentiality, integrity, and availability of DGS systems and applications, while protecting state information assets. Utilizes technologies including EnCase, Tenable, Sentinel, Microsoft eDiscovery, and Azure Identity Protection.

Supports hardware and software for 400+ internetworked devices across 70 locations statewide for both wired and wireless networking. Supports network technologies including Cisco, Meraki, Palo Alto, and Infoblox.

Manages innovative IT projects and solutions from alternative analysis through project closure as ETS works to continuously modernize DGS programs. Initiates new projects to provide value to business customers and their clients. Throughout project lifecycle engagement with business and technology stakeholders, strives to refine business needs further using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.

Maintains, monitors and patches enterprise technologies such as Windows and Linux Server environments, using Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors SQL and Oracle cloud databases.

Performs manual software testing, including American Disability Act (ADA) validation, on a variety of DGS systems and websites to ensure the highest level of application quality and/or compliance with the Web Content Accessibility Guidelines 2.0. Testers participate in both Waterfall and Hybrid-Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Uses  tools such as Azure DevOps, SiteImprove, WAVE, NVDA, SQL Server Management Studio, and Oracle SQL Developer. Testers will also explore future expansion of testing services such as test automation.