Information Technology Careers

Attendance Clerk
Serves as the Attendance Clerk for Enterprise Technology Solutions (ETS), in coordination with the Office of Human Resources (OHR) by assisting staff with the completion and submission of timesheets, Statement of Economic Interests (Form 700), benefit enrollment and changes pertaining to appointments, separations, transfers and retirements, entering personnel related information into the Activity Based Management System, resolving timesheet issues, and distributing pay warrants, utilizing the Project Accounting & Leave system, the DGS Attendance Clerk Manual, applicable Bargaining Unit Agreements, and in accordance with California Department of Human Resources and State Personnel Board rules and regulations, in order to report accurate time accounting and submit correct benefit packages to OHR, to ensure accurate and timely submittal of payroll and benefit information is conveyed to the Personnel Specialist in OHR in compliance with state requirements.

Executive Support
Provides executive support to the Chief Information Officer (CIO) and ETS Management by preparing, composing, reviewing, and distributing various correspondence to internal and external entities on behalf of the CIO, scheduling meetings, reserving rooms, and managing calendars, in order to process sensitive and confidential documents for ETS to ensure excellent and responsive customer service in accordance with established departmental guidelines, policies and procedures..

Office Technician (Typing)
Independently provides a variety of the most difficult clerical support duties for ETS by scheduling interviews for management, typing, reviewing, and distributing difficult and sensitive documents, letters and various correspondence, distributing confidential documents, and maintaining database spreadsheets in order to provide timely and accurate customer service, to ensure office needs are met, in compliance with established policies, procedures, and departmental and office guidelines, utilizing Microsoft Office Suite and other appropriate software.

Mail Distribution (no more than 15%)
Independently processes and prioritizes incoming mail and documents for ETS by distributing and routing to appropriate staff, tracking and responding to mail inquiries, reviewing and sending outgoing mail, and verifying complete addresses, postage, and appropriate delivery method such as, but not limited to, US Post Office, inter-agency mail, and overnight delivery services, utilizing Microsoft Outlook, inter-office mail, messenger services and personal delivery, in order to provide mail and document handling support to ensure timely delivery.

Travel Coordinator
Acts as the ETS Division Travel Coordinator, in collaboration with the Office of Fiscal Services, to inform and educate ETS travelers on travel policies and initiatives, disseminate travel policy updates and best practices, attend quarterly travel coordinator meetings, review and obtain approval for monthly travel charges, and other related duties utilizing DGS travel resources in order to act as intermediary between the Statewide Travel Program (STP) and ETS travelers in accordance with the requirements of the California Department of Human Resources, bargaining unit contracts, State Contracting Manual, State Controller’s Office, and DGS policies and procedures.

Health and Safety within the Zig
Serves as the Safety Coordinator for ETS, in collaboration with DGS’ Office of Risk and Insurance Management by developing and maintaining the Ziggurat Emergency Response Team (ZERT) listing, drafting correspondence to ZERT team members, distributing safety information to staff, maintaining and ordering supplies for the First Aid kits, and attending meetings with the ZERT team in order to provide members with information on departmental emergency procedures and designated safety roles, to ensure a safe and secure workplace.

May perform back-up assistance for other administrative staff when they are absent or on assignment by attending team meetings and addressing impromptu customer requests, utilizing ServiceNow, Outlook, MS Teams, and other collaborative tools in order to foster a supportive team atmosphere and to ensure continued customer service.

Organizes and manages IT project work throughout various phases by applying industry standards, principles, methods, and techniques in order to manage all Project Approval Lifecycle deliverables and ensure successful delivery of project objectives in accordance with applicable laws, regulations, policies, standards, and procedures, utilizing the California Department of Technology's (CDT) Project Management Framework project deliverables and outputs such as Project Management Plans, subordinate plans, schedules, and reports. 

Performs risk assessment and scope management by applying project management principles and methods to track project progress against baselines, identifying, communicating, and mitigating problems in order to monitor and control project deliverables, utilizing OnePlan or project management tools to ensure adherence to the predefined project schedule and budget, and determine corrective actions needed to address deviations that may impact the schedule, cost,scope, or quality of the project. 

Plans and develops new customer initiatives for DGS' various lines of business by identifying the customer's business problem or opportunity, and collaborating with senior management in order to prioritize and define project scope, develop budgets, and schedule estimates to ensure timely completion of projects which adhere to organizational objectives, utilizing Customer Request Forms, Stage 1 Business Analyses, and Project Charters. 

Manages, oversees, and completes project related procurements by developing Statements of Work, coordinating with the appropriate procurement teams, and leveragingoptimum procurement strategies in order toacquire project resources, and to ensure DGS and their customers receive the maximum benefit utilizing ServiceNow in accordance with the Procurement Division's established guidelines. 

Develops and implements new or revised processes, policies, and procedures by communicating impending changes to the team, in order to make process enhancements, and ensure continuous improvement of ETS' project management practices, utilizing Microsoft SharePoint and Teams. 

Facilitates cross-functional working sessions with ETS' technical teams by coordinating staff and unifying the various project activities in order to produce comprehensive, gap-free technical SDLC deliverables to ensure project quality for DGS customers, utilizing Microsoft Teams, Outlook, softphones, and video conferencing.

Reviews current IT system literature and participates in educational programs by attending professional organizational conferences, meetings, and workshops, in order to remain abreast of changes in industry practices and emerging technology trends, and to ensure that customers are served with appropriate technology utilizing training tools like Pluralsight, research tools like Gartner and lnfotech to keep themselves informed.

Designs, develops, secures, tests, and maintains custom software solutions by incorporating modern development standards, best practices, and frameworks, utilizing C#, .NET Framework, ASP.NET, RESTful AP Is, HTML 5, CSS, Bootstrap, Angular, Java-script, jQuery, JSON, Typescript, MVC, WebAPI, UI / UX, Visual Studio, MS SQL Server, Containerization, MicroServices Architecture, Azure Kubernetes Services, Power Bl, SQL Server Reporting Services (SSRS), SQL Server Integration Services (5515), ETL, and Azure DevOps in order to meet department and customer requirements and expectations, with regards to efficiency and effectiveness, and to ensure a secure reliable technology environment, adhering to DGS standards and policies. 

Evaluates enterprise-level software solutions and upgrades by researching, performing feasibility studies and cost-based analysis on emerging technologies utilizing Research and Microsoft Project tools in order to report findings and make recommendations to ETS management based on operational and financial viability, to ensure DGS business processes and integration of application data are improved program wide. 

Collaborates with other Software Developers, Architects, Testers, Analysts, and Business Partners in order to build stronger technical foundations, resolve application defects, and impediments during ETS project planning, to ensure all project deliverables and deadlines are met utilizing Azure DevOps, Visio, and Agile methodologies. 

Creates and maintains project management plans, schedules, status reports, user stories, and incident logs using project management software and application tools, templates, and best practices in order to inform executive management, project sponsors, and the development teams of project updates and milestones to ensure successful completion and implementation of complex development efforts. 

Evaluates, assesses, and remediates identified accessibility issues by reviewing application accessibility and updating source code to ensure compliance with State and Federal legislation for information technology assets utilizing guidelines and recommendations as defined in Level Double-A Conformance of the W3C Web Content Accessibility Guidelines 2.0 and above.

Uses Industry best practices for Application Management and IT Governance, as well as Change and Risk Release Management methodologies in order to meet the mission of the organization utilizing IT industry trends and state regulations (e.g. SAM, SIMM, ANSI) to ensure continuous service improvements to ETS processes.

Provides subject matter expertise in endpoint protection and security across enterprise and cloud platforms by participating in the implementation, installation, upgrading, testing, monitoring and troubleshooting of enterprise endpoint protection system, reviewing and monitoring vendor best practices, and technical and internal documentation in order to secure DGS assets and ensure a safe and protected computer and server environment utilizing endpoint security systems.

Resolves computer and server endpoint protection issues enterprise-wide by providing expert technical and forensic support to the Deputy Chief Information Security Officer (DCISO), DGS Help Desk, Server teams, satellite offices and mobile workforce in order to provide continuous uninterrupted operations, and the highest level of security for the computer and server systems department-wide, and to ensure reliable and consistent protections for the DGS users and its customers.

Collaborates with the Desktop, Server, and Application teams in designing innovative solutions by analyzing and maintaining the enterprise endpoint security system, coordinating infrastructure system specifications, upgrades and maintenance, and resolving the most complex technical/ forensic issues for the endpoint protection and scanning systems, utilizing collected forensic data, patching and version upgrades in order to sustain a supportable and uniform security infrastructure for the department to ensure the enterprise endpoint protection systems are up-to-date and protects all relevant DGS assets.

Assists other ISO team members as a backup for other security related tools by supporting key security systems utilizing password vault, vulnerability management system, Security Information and Event Management and other tools etc., in order to uphold and maintain technical knowledge, and ensure continuity of operations for all users of this critical data.

Leads independent research and studies by attend job-related educational workshops and trainings in order tomaintain professional and technical knowledge of new technologies and to ensure the continuing development of solutions that are maintainable, extensible, optimized, and secure.

Develops and maintains security policies, standards, and procedures based on industry best practices and regulatory requirements. Act as a subject matter expert on Security Control frameworks such as SAM/SIMM, NIST 800-53, IRS Publication 1075 and HIPAA; Conducts regular reviews and updates of security policies to address emerging threats and technology advancements; Assesses the effectiveness of existing security controls through regular reviews and audits; Identifies vulnerabilities and weaknesses in the organization's security posture and develops remediation plans, and monitors progress towards achieving compliance through a Plan of Action and Milestones (POAM); Works closely with stakeholders to develop risk mitigation strategies and implement security controls to minimize identified risks; Monitors and analyzes relevant security legislation, regulations, and standards; Assesses the impact of new or updated security regulations on the organization's policies, procedures, and controls; Provides recommendations on maintaining compliance with applicable security requirements.

Develops and delivers security awareness programs to educate employees on security best practices, policies, and procedures; Designs and delivers training sessions on various security topics, including data protection, password hygiene, and social engineering awareness; Plans and executes simulated phishing campaigns to assess the organization's susceptibility to social engineering attacks; Analyzes the results of phishing simulations to identify areas for improvement and develop targeted training and awareness initiatives.

Evaluates the security posture of third-party vendors (Software as a Service and Commercial of the Shelf) and partners through risk assessments and due diligence of privacy and security practices; Assesses contract risk and alignment with departmental security policy and regulatory requirements; Develops and implements processes for monitoring and mitigating third-party security risks; Develops and implements a comprehensive third-party risk management program, including due diligence assessments and ongoing monitoring; Collaborates with procurement and legal teams to ensure security requirements are included in contracts and agreements with third parties.

Assists in the development and maintenance of an incident response plan; Participates in security incident response activities, including incident detection, analysis, containment, eradication, and recovery; Collaborates with relevant teams to ensure effective incident response and coordination.

Performs other duties as assigned by the DGS Deputy Chief Information Security Officer, including but not limited to, meetings with professional organizations, researching IT security trends and best practices, and staying updated on the latest security threats, attack vectors, and tactics techniques and procedures.