Information Technology Careers

Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,323.00 - $10,230.00 per Month

Position Summary: Will participate in all phases of the Software Development Life Cycle and be responsible for completion of software and documentation deliverables.

• Designs, develops, secures, tests, and maintains custom software solutions by incorporating modern development standards, best practices, and frameworks, utilizing C#, .NET Framework, ASP.NET, RESTful AP Is, HTML 5, CSS, Bootstrap, Angular, Java-script, jQuery, JSON, Typescript, MVC, WebAPI, UI / UX, Visual Studio, MS SQL Server, Containerization, MicroServices Architecture, Azure Kubernetes Services, Power Bl, SQL Server Reporting Services (SSRS), SQL Server Integration Services (5515), ETL, and Azure DevOps in order to meet department and customer requirements and expectations, with regards to efficiency and effectiveness, and to ensure a secure reliable technology environment, adhering to DGS standards and policies.
• Evaluates enterprise-level software solutions and upgrades by researching, performing feasibility studies and cost based analysis on emerging technologies utilizing Research and Microsoft Project tools in order to report findings and make recommendations to ETS management based on operational and financial viability, to ensure DGS business processes and integration of application data are improved program wide.
• Collaborates with other Software Developers, Architects, Testers, Analysts, and Business Partners in order to build stronger technical foundations, resolve application defects, and impediments during ETS project planning, to ensure all project deliverables and deadlines are met utilizing Azure DevOps, Visio, and Agile methodologies.
• Creates and maintains project management plans, schedules, status reports, user stories, and incident logs using project management software and application tools , templates, and best practices in order to inform executive management, project sponsors, and the development teams of project updates and milestones to ensure successful completion and implementation of complex development efforts.
• Evaluates, assesses, and remediates identified accessibility issues by reviewing application accessibility and updating source code to ensure compliance with State and Federal legislation for information technology assets utilizing guidelines and recommendations as defined in Level Double-A Conformance of the W3C Web Content Accessibility Guidelines 2.0 and above.
• Uses Industry best practices for Application Management and IT Governance, as well as Change and Risk Release Management methodologies in order to meet the mission of the organization utilizing IT industry trends and state regulations (e.g. SAM, SIMM, ANSI) to ensure continuous service improvements to ETS processes.

Final Filing Date: December 2, 2024

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Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,323.00 - $10,230.00 per Month

Position Summary: Acts as project test leader on complex IT systems, resolves IT system problems, and independently performs analysis and activities on IT systems and/or teleprocessing networks/systems.

• Leads, develops, and executes automation test plan for complex IT projects utilizing ETS hybrid agile and waterfall methodologies in order to provide quality assurance services in developing and maintaining effective automation test scripts, test data and test metric reports by analyzing user stories, functional, design, and requirement specifications including identification and reverification of automation bugs to ensure delivery of the highest quality software utilizing tools such as automation testing tool with programming language, automation testing best practices, and ETS defect management processes.
• Collaborates with DevOp team including lower-level staff by attending meetings in order to identify effective automation opportunities, and business and technical requirements for proposed system modifications, and technology requirements, to ensure high quality delivery of maintenance and operation software enhancements, utilizing tools such as MS Teams, automation testing tool, Azure DevOps, ServiceNow, ETS automation testing best practice and ETS best practices.
• Leads, develops, and executes manual test plan for complex projects in order to develop and maintain effective manual test scripts and test metric reports by analyzing user stories, functional, design, and requirement specifications including identification, and reverification of bugs, and to ensure project deliverables are on time, within budget and at the required level of quality, utilizing tools such as Azure DevOps, ServiceNow, OnePlan, Excel, MS Words, SharePoint, Central Test Team's (CTT) best practices and detect management process.
• Serve as the automation subject matter expert by participating in the development, implementation, documentation, and continuous improvement of ETS test automation framework in order to provide expert automation consultation and support to project teams, and to ensure compliance with best practices, industry standards, principles, methods, and techniques, utilizing tools including but not limited to Azure DevOps, Visual Studio, SharePoint, alternative analysis spreadsheets, industry standard automation best practices and patterns.
• Acts as the tool administrator for CTT testing tools (i.e. CTT best practice SharePoint site, automation testing tool, automation accessibility tool, internal html accessibility training site) by developing and sustaining cooperative working relationships with test and project team, and users, in order to provide support, maintain desk references, and educate CTT and ETS staff, and to ensure continuity and delivery of the highest quality software while adhering to best practices and standard IT operating procedures.
• Reviews current IT system literature and participates in educational programs by attending professional organizational training, webinars and workshops in order to remain abreast of changes in industry practices and emerging technology trends to ensure that customers are served with the highest quality software.

Final Filing Date: December 6, 2024

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Manages identity and access management, messaging, and security operations. Supports technologies including Microsoft 365, Azure Active Directory, Exchange Online, Proofpoint, Tenable, Delinea, Defender, and Sentinel.

Builds and supports applications on 150+ different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other SiteCore, SharePoint Online, and PowerBI.

Consults with business partners to analyze and stay current on their IT related business needs. Collaborates with customers and internal stakeholders throughout the Systems Development Life Cycle (SDLC) from initial project concept through project release to production. Uses technologies such as Adobe XD, Azure DevOps to help manage, monitor, and provide excellent customer service and project analysis in Hybrid-Agile using SCRUM methodology.

Designs, builds, and manages cloud infrastructure solutions on public and private platforms using VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support state government systems.

As technology evolves the ability to access sensitive data becomes easier, presenting risks to data privacy and confidentiality. To mitigate these risks, robust privacy policies must be developed and adhered to, and controls must be in place to protect the data and information assets of an organization. The Privacy Office provides guidance and direction for DGS programs regarding data collection and privacy policies and procedures.

Provides computer hardware, deployment and administration of software, asset management, change management, and the approval process for IT goods and services. These responsibilities include: computer build and configuration, desktop and laptop patch management, software deployment, Microsoft Windows Administration, and administration of System Center Configuration Manager (SCCM).

Provides enterprise-wide services to over 4,000 DGS employees and an additional 27,000 users statewide, in both private and public sectors. Administers, manages, and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, and develops custom workflow automation systems. Applications commonly used include Microsoft 365, SharePoint Online, Power BI, Power Automate, Esri, Adobe Sign, ServiceNow, Salesforce.

Manages the information security program to ensure the confidentiality, integrity, and availability of DGS systems and applications, while protecting state information assets. Utilizes technologies including EnCase, Tenable, Sentinel, Microsoft eDiscovery, and Azure Identity Protection.

Supports hardware and software for 400+ internetworked devices across 70 locations statewide for both wired and wireless networking. Supports network technologies including Cisco, Meraki, Palo Alto, and Infoblox.

Manages innovative IT projects and solutions from alternative analysis through project closure as ETS works to continuously modernize DGS programs. Initiates new projects to provide value to business customers and their clients. Throughout project lifecycle engagement with business and technology stakeholders, strives to refine business needs further using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.

Maintains, monitors and patches enterprise technologies such as Windows and Linux Server environments, using Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors SQL and Oracle cloud databases.

Performs manual software testing, including American Disability Act (ADA) validation, on a variety of DGS systems and websites to ensure the highest level of application quality and/or compliance with the Web Content Accessibility Guidelines 2.0. Testers participate in both Waterfall and Hybrid-Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Uses  tools such as Azure DevOps, SiteImprove, WAVE, NVDA, SQL Server Management Studio, and Oracle SQL Developer. Testers will also explore future expansion of testing services such as test automation.